Frequently asked questions

How do I turn on my plusOneĀ® product?

All plusOne products have a simple one button operation. To turn on your device press and hold the power button for 3-5 seconds. To cycle through the 10 settings, press the same button firmly each time.

How do I use the 10 different vibration settings on my plusOneĀ® product?

To cycle through the 10 settings, press the power button firmly each time.

Are plusOneĀ® products waterproof?

All plusOne products are 100% waterproof, meaning you can not only clean them in water, but also take into the shower or bath with you!

Is it safe to use a silicone-based lubricant with my plusOneĀ® product?

plusOne recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our plusOne toy-friendly personal lubricant here.

How do I charge my plusOneĀ® product?

All plusOne products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.

How do I clean my plusOneĀ® product?

Be sure to clean thoroughly before and after each use. Since all plusOne products are 100% waterproof, you can clean them with water and a mild soap. However, we also recommend our plusOne cleaning wipes for a quick cleaning solution.

How do I store my plusOneĀ® product?

Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.

My plusOneĀ® product is getting warm, should I be worried?

It is normal for your products to get a little warm, however, by no means, should it be getting uncomfortably hot. Stop using the product immediately if the heat creates discomfort.

Are plusOneĀ® products latex-free?

All plusOne products are is manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.

Do plusOneĀ® products come with warranty?

All plusOneĀ® devices come with a 2-year limited warranty. The plusOneĀ® lubricant, wipes, chargers, and accessories are not covered by the 2-year warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements or purchase history direct from
If the product was purchased within 2 years and becomes defective, customers are eligible for an exact replacement free of charge. If the product was purchased within 60 days, customers are eligible for a refund or a return for any reason.